Refund Policy

This Refund Policy outlines how refunds, cancellations, and booking changes are handled for admissions, party bookings, and other services purchased through our website or directly with us. By making a booking, you agree to this policy.

General admission tickets are non-refundable unless otherwise stated at the time of booking. This includes standard entry tickets and special session tickets.

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Requests to change the date or time of a booking may be considered at our discretion and are subject to availability. We cannot guarantee that changes can be accommodated.

Party bookings and private hire sessions require a deposit to secure the booking. Deposits are non-refundable.

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The remaining balance must be paid in accordance with the terms provided at the time of booking. Cancellation terms will be clearly outlined during the booking process.

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Late cancellations or failure to attend may result in the loss of some or all payments made.

Tickets for events, themed sessions, or limited-capacity experiences are non-refundable unless the event is cancelled by us.

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If an event is cancelled or rescheduled by us, customers will be offered a refund or an alternative date where possible.

In the unlikely event that we need to cancel a session, event, or booking, we will contact you as soon as possible. Where appropriate, you will be offered a full refund or the option to rebook for a future date.

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We are not responsible for any additional costs incurred, including travel or accommodation expenses.

Refund requests due to exceptional circumstances will be considered on a case-by-case basis. Any decision made in these cases is at our sole discretion.

Approved refunds will be processed to the original payment method used at the time of booking. Refunds may take several working days to appear, depending on your payment provider.

If you have any questions regarding this Refund Policy or wish to discuss a booking, please contact us using the details provided on the website.