Privacy Policy

Privacy Policy

Last updated: November 2025

This Privacy Policy explains how Mini Villagers Co collects, uses and protects your personal information when you use our website or make a booking. It also explains your rights under UK data protection law.

By using our website or booking with us, you agree to the collection and use of information in line with this Privacy Policy.

1. Interpretation and Definitions

Company
"Mini Villagers Co", referred to as "we", "us" or "our" in this Policy. We are the data controller.

Website
The Mini Villagers Co website and any online booking pages you use to book our sessions or events.

Service
Our role play village, café and related services, including bookings, events and online enquiries.

Personal Data
Any information that identifies you or can be used to identify you, such as your name, contact details or booking information.

Usage Data
Information collected automatically when you use our website, such as IP address, browser type and pages visited.

You
The individual using our website or making a booking, or the parent / guardian booking on behalf of a child.

2. Information We Collect

We may collect the following information:

Personal Data you provide

• Name

• Email address

• Phone number

• Child’s name and age

• Booking details (date, time, party size, event type)

• Any information you include in an enquiry or message

Payment details are processed securely by our payment provider. We do not store full card numbers on our systems.

Usage Data
When you visit our website, we may collect:

• IP address

• Browser type and version

• Pages visited and time spent on them

• Device type and basic technical information

This helps us improve the site and keep it secure.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences

• Help with the booking process

• Improve website performance and security

You can choose to block cookies in your browser settings. Some features of the site may not work correctly if you disable cookies.

4. How We Use Your Personal Data

We use your information to:

• Process and manage your bookings

• Contact you about your booking or any changes

• Provide customer support and respond to enquiries

• Improve our website, services and customer experience

• Send you marketing emails if you have chosen to opt in (you can unsubscribe at any time)

• Meet our legal and safety obligations

We do not sell your personal data.

5. Legal Basis for Processing (UK GDPR)

We process your data under the following legal bases:

• Contract - to provide the booking or service you have requested

• Legitimate interests - to run and improve our business and communicate important information

• Consent - for optional marketing communications

6. Sharing Your Personal Data

We may share your data with:

• Our booking and payment providers

• Our email service provider

• IT or website support, where needed for maintenance or security

• Authorities or regulators where required by law

These third parties only process your data on our instructions and must keep it secure.

7. Data Storage and Retention

We store your information securely and only for as long as necessary.

Typical retention periods:

• Booking and purchase records: up to 6 years for tax and business records

• General enquiries: up to 12 months

• Marketing contact details: until you unsubscribe or ask us to delete them

8. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your data in certain situations

• Object to or restrict certain types of processing

• Withdraw consent for marketing at any time

• Request a copy of your data in a portable format

You can exercise these rights by emailing us at hello@minivillagers.co.uk.

If you are unhappy with how we handle your data, you also have the right to complain to the UK Information Commissioner’s Office (ICO).