Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use this website, make a booking, or visit our venue. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection laws.

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By using this website, you agree to the collection and use of information as outlined in this policy.

We are the operator of this website and the roleplay activity centre referenced throughout it. For the purposes of data protection legislation, we are the data controller responsible for your personal data.

• We may collect and process the following types of personal data:

• Contact information, including name, email address, phone number, and postal address

• Booking information, including ticket purchases, party bookings, and event attendance

• Payment-related information, processed securely by third-party payment providers

• Communications you send to us via contact forms, email, or telephone

• Technical information, such as IP address, browser type, device information, and usage data

We do not knowingly collect personal data from children. All bookings and communications must be made by a parent or legal guardian.

We use your personal data to:

• Process bookings, payments, and reservations

• Communicate with you about your booking or enquiry

• Provide updates about events, sessions, or services you have requested

• Improve the functionality and performance of our website

• Comply with legal, regulatory, and accounting requirements

We will only use your data where we have a lawful basis to do so.

If you choose to join our mailing list, we may send you occasional updates about events, sessions, and offers. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

We do not sell or rent your personal data to third parties.

Our website uses cookies and similar technologies to improve user experience and analyse website usage. Cookies help us understand how visitors interact with the site and allow certain features to function correctly.

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You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.

We may share your personal data with trusted third parties where necessary, including:

• Payment processing providers

• Website hosting and IT service providers

• Booking and email communication platforms

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Personal data is stored securely and retained only for as long as necessary to fulfil its intended purpose or meet legal obligations.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data where appropriate

• Object to or restrict certain types of processing

• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details provided on the website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the contact details provided on the website.